 | Account Suspension Help |  |
 | Things to keep in mind to avoid account suspension: Avoid hosting popular images or videos on your account Avoid hosting high resources scripts and mySQL database calls Keep your billing inform |
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| How much is my payment? | |
| Payments will differ depending on the plan you choose. Some will automatically be deducted every 30 days from time of signup etc, for any questions regarding paymets you may contact our sales & support department. |
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| How do I check to see if the domain name I desire is available? | |
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Our home page provides a simple form to check domain name availability.Visit www.jumplaunch.com |
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| Can I have more than one domain under one account? How do I go about doing this? |  |
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Yes. When signing up for an additional Web site, use your current login information on the order form. This will keep all of your accounts in one manageable place. With Domain pointers and our Additional Domains feature, you can have several domain n |
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| How many GB of transfer do you offer? | |
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The amount of data transfer bandwidth varies depending on the hosting package. Our bandwidth allowance is very generous and very few of our customers even come close to the bandwidth limit we have set. |
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| Do you offer 24-hour technical support? | |
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Any questions that you might have related to your Web hosting account will be answered at no charge. We offer support 24 hours a day, 7 days a week. Additionally, 24-hour e-mail support is also available to our customers. |
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| How much does it cost to sign up for a plan? | |
| We are well known for our high-quality, low-priced packages. You can get a Web hosting package for just a few cents a day and take advantage of hefty discounts by signing up for a 1-year, 2-year, or 3-year plan. Plus, enjoy free setup on these plans. |
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| I need to change the domain name on my account. How much will it cost? | |
| Domain name change will cost you $25.95.We can help you change your domain name in our record to reflect a new domain name you have. To change your domain name you can contact our Support team. |
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| Do you allow adult sites? | |
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We do not allow:
Pornographic sites - Pornography is defined by JumpLaunch to be
sexually explicit pictures, writing, or other material whose primary
purpose is to cause sexual arousal.
Nudity (including photography |
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| How long have you been in business? And can you tell me a little about your company and network? | |
| JumpLaunch is a leading provider of Web-hosting solutions and services for global business.
Across the globe, businesses depend on JumpLaunch's easy-to-use,
advanced and reliable load-balanced archi |
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| Can I password protect directories? | |
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Yes, you can password protect directories within cPanel.You can log into your cpanel account and administer your site through the account admin. |
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| How do I downgrade my services? | |
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To downgrade your services, please contact support for assistance |
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| Is there a minimum term commitment? | |
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No, you can close your account out at anytime. Setup fees and domain name registration fees are non-refundabl |
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| How long will it take to activate my domain name? | |
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New domain name registration is generally activated within 24 hours of completing the order process.This is the time it takes for DNS to propagate fully throughout the internet. |
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| Can I access my domain name without putting the www in front of the domain name | |
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Yes, you have full access to your domain name without placing the www in front it.Our Web servers are setup to accept both entries. |
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| How can I pay for my account? What are your options? | |
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We allow direct payment by credit card, e-check (electronic check), money order, or by check. All costs are in US Dollars. We are unable to make exceptions to this rule. |
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| Do you provide tutorials or assistance in building and setting up my site | |
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We have helpful video tutorials found in the control panel.These are very helpful. The tutorials will help you with complete domain administration questions you might have. |
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| Do you screen Accounts | |
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Yes, we have a strict screening policy. We screen all orders, If a customer as provided a false address, false credit card or other suspect activity the account will be terminated instantly. |
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| Do you guys offer Cold Fusion? | |
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Currently JumpLaunch doesn’t offer Macromedia (Adobe) Cold Fusion due to the considerable licensing costs and lack of popularity from the general public. We highly recommend using PHP, Python, Perl, or JSP instead as its more commonly supported. |
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| How does Domain Browsing work? | |
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Your account supports your site in both methods of www.hostname.com and hostname.com. This has been specifically, so that users visiting your site will not have to always add in the www. |
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| Which Plan is best for me? | |
| If you are unsure which plan is best for you, we recommend starting with our Basic plan. You can always upgrade to Business if you find you've outgrown the smaller plan. The cost is only the difference between the two plans and will be pro-rated till the |
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| How do I FTP to my addon domains without interfering with my main account. | |
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You can either log in as the addon domain or logon as the main account and put everything in the addon domain folder.
To log in as the addon domain it will be
Username: **Addon_folder**@**Main_domain.com**
password: **the |
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| How do I access my Control Panel? | |
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Your control panel is accessible via either: http://www.yourdomain.com/cpanel/ |
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| I registered my own domain. What name servers should I use? | |
| Please refer to your welcome letter for the correct name servers. You can also send us a support ticket.
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| What is domain pointing? | |
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Domain pointing
takes domain parking another step further by allowing multiple domains
which resolve to different index pages or directories |
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| cPanel Video Tutorials | |
| cPanel Video Tutorials
My SQL
A guide to creating and modifying MySQL databases in cPanel.
Quality: |
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| How to switch from GoDaddy.com to us | |
| You have just signed up for a hosting account at JumpLaunch using a domain name you have registered via GoDaddy. When you are ready to have your domain start resolving to your JumpLaunch Hosting account you will need to update the nameservers associated w |
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